Refund Policy

Our Commitment to You

At One Dollar IPTV, we emphasize the quality of our IPTV subscription service. This policy clarifies the situations in which a refund may be granted, fostering a transparent and equitable approach for all customers.

Refund Eligibility

You could be entitled to a total or partial refund if these situations apply:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

For a refund, kindly adhere to these instructions:

  1. Reach our support team on WhatsApp at Contact us via WhatsApp.
  2. Utilize the subject line: 'Refund Request'.
  3. Make sure to submit your full name, the email used for your subscription, and the request reason.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Analysis completed by support team
  • Same day after approval Refund has been initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2}).
  • 5–10 business days Funds show based on bank issuer decisions.

An email notification will be sent after each update. Response times might increase on weekends and holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed in these scenarios:

  • You are discontent with the channel list or content supplied.
  • Your internet access is either slow or inconsistent for streaming.
  • Your behavior has violated our Terms of Service, like account sharing.
  • There are geo-blocking restrictions in your location that are outside our influence.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once your refund is approved, it will usually be processed in 3 business days. However, the funds may take 5 to 10 business days to reflect in your account, depending on your bank or provider.

Typically, refunds for a change of mind are not offered after the first 7 days. We advise you to assess our features and pose any questions before signing up.

Our subscriptions renew automatically. Should you forget to cancel prior to the renewal date, please reach out to us right away. Refunds for renewals will be evaluated individually.